Rental Terms & Conditions

Please read carefully our rental terms and conditions

Get the Full insurance 0€ excess with 5€ extra per day 

AGE

The drivers must be a minimum of 20 years of age for car categories B

• Please note that we do not check the age of the driver when we receive a booking. If you do not meet the age requirements at the rental counter, you will not be able to pick up the car 

• There is not any young or senior driver fee.

• The maximum rental age is 79 years.

 

DRIVER’S LICENSE

Drivers must hold a valid license for at least one (1) year. National Driving Licenses issued in the EU, US, UK, Switzerland, Australia, Canada, Israel, Russia, and Ukraine are accepted. An International Driving License is required in all other cases.

TRAFFIC VIOLATIONS, TRAFFIC FINES, AND ADMINISTRATIVE SANCTIONS

Tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during the rental period are solely the renter’s responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.

MILEAGE

Unlimited mileage is included in our rates.

TAXES

V.A.T (Value Added Tax) 24% is included in our rates

ADDITIONAL DRIVERS

3 additional drivers can be registered without any additional charge.

ROADSIDE ASSISTANCE

Roadside Assistance is free of charge and available 24/7. +30 694 307 8037 when calling from International mobile phones.

SELECTION OF A PARTICULAR CAR BRAND OR MODEL

Bookings are subject to a specific car group, which usually includes several different car models with similar features. You can ask for a specific model after your booking is confirmed. We will add your model preference to your booking and we will deliver the requested model if it is available on the day of your arrival. Please note that you must be prepared to collect any of the advertised vehicles within a category. In case you have a confirmed reservation for a specific car group and there is not any available car from this category, we reserve the right to deliver a vehicle of a bigger category with no extra charge.

CAR REPLACEMENT

In case of the unfortunate event of an accident/breakdown resulting in the immobilization of the vehicle, your car will be replaced with another one directly from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against the terms & conditions.

INFANT SEAT, BABY SEAT, AND BOOSTER SEAT

We offer 3 different types of child seats (Infant seat, Baby seat, and Booster seat). FREE

NO ADDITIONAL CHARGES FOR FLIGHT DELAYS

All our employees are always informed of your arrival time, as well as last-minute flight schedule changes that might occur. They will wait for your arrival flight in order to deliver the booked vehicle.

MODERN AND SAFE VEHICLES

We can guarantee that you will be delivered a safe, well-maintained, and well-serviced vehicle.

CLEANING, SERVICE, ENGINE CHECK, AND PROMPT ATTENTION

Our well-trained staff, both engineers and front-desk personnel have checked the vehicle to be delivered in perfect condition.

FUEL POLICY

The renter has to return the vehicle with the same level of petrol as delivered. We will not be able to return money to the customer for extra fuel

KEY LOSS

The customer is liable for all costs to replace keys that have been lost or damaged, and the cost of retrieval of keys that have been locked inside a vehicle.

TYRES DAMAGES

Non-repairable/burst tires are not covered by the insurance. If the tyre is repairable the customer may repair it and the company is obliged to refund any costs.

BOOKING CANCELLATION

Once your booking is confirmed, you can cancel your reservation

WhatsApp +30 694 307 8037

DELIVERY & COLLECTION OF VEHICLES

We can deliver/collect vehicles from all supported locations in our booking engine, including airports, ports, and selected hotels. For places not included in our booking engine, you may contact us in advance.

Important: Airport Heraklion our agent contacted you on WhatsApp to explain where you can pick up the car

FERRYING THE VEHICLE & ACROSS THE BORDER RENTALS

Ferrying the car to and from any island or mainland is not allowed. All insurances will be voided and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than Crete Island.

RENTAL EXTENSION

If you have already picked up your vehicle and wish to keep it longer, you must contact our company and check if the car is available. We have the right to deny the extension of the rental if the car is already booked. Please note that a customer is not allowed to bring the car later than the agreed return time without having taken permission (having extended the rental) from our company since there is no insurance coverage after the return time of the car.

ACCIDENT

In case of an accident, the renter must contact our company immediately via our 24/7 helpline to receive instructions on how to handle the situation. You are not allowed to leave the incident place without reporting the accident. If you cannot contact our company, you should contact directly the police. If the renter fails to provide the report to our company then he is obliged to pay for repair costs of any damage caused to the rental vehicle. If the driver or one of the passengers is injured you should also inform the police/ambulance. If by any chance the other involved party leaves the accident place, take a photo or write down the plate number. We will also call our insurance partner for an accident report. It is prohibited to drive under the alcohol influence and disobey traffic rules.

Use of Car

All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions. The renter is obliged to inspect the vehicle and report any damage to our office or police, as soon as possible without moving the car, to provide all information and photos necessary for the submission of the incident’s full description. If the renter fails to report the damage immediately, then he admits responsibility and is obliged to compensate the company for repair costs. No accident/damage report is accepted on the return of the car without prior notification. The company is entitled to claim compensation from the renter up to the repairing cost of the damage as below: For damages caused when the vehicle is operated on any unauthorized road, non-asphalt road, dirt road, or off-road (eg. Balos), either intentionally or unintentionally (rented vehicle ran off the road). For damages caused when the renter violates traffic rules (eg. road/STOP signs, speed limits, road direction, U-turns, illegal overpassing, double line overpassing). For damages caused when the renter is distracted, misjudges his course, and goes out of the road. For damages caused when the renter violates parking rules. For damages caused when the vehicle is operated in any race, speed test, rally, or contest or the vehicle is used for reward (taxi or courier service). For damages caused when the vehicle is driven by any person disqualified from holding or has never held a driver’s license appropriate for that vehicle or is not a registered driver in the rental agreement. For damages caused when the driver of the vehicle is under alcohol or drug influence that affects his ability to drive the vehicle. For damages caused when the vehicle is wilfully or recklessly used by the renter (eg damages caused to doors/body of the car by the wind, damages to clutch/gearbox, damages to the vehicle interior, damages caused by animals, damages caused by sitting/standing on the bonnet/boot/roof of the vehicle).